As our Guest and Customer
1. All bookings online and over the phone are confirmed with the guest and therapist over the phone, text messages, live chat and or emails. The 24 hour cancellation policy commences when the booking is completed over the phone, text messages, live chats and or emails.
2. No shows and 24 hour or less cancellations will be charged a 50% cancellation fee based off of the Total of the treatments booked excluding the 4.72% GE Tax.
3. Please have consideration for your Massage Therapist and Estheticians who have committed their time and day to provide the massage and facial treatments booked on the specific day and time guests booked their appointments.
4. We exhaust all options to prevent and avoid cancellation charges and reach out to each guest to reschedule their appointment to an alternate date and time that works with their schedule. Our goal first and foremost is to be able to provide each guest with the services they have booked or prepaid. Cancellation and No Show charges are unfavorable as the services were not able to be rendered and only executed as a very last resort if we are unable to communicate with the guest, guest is unresponsive or fail to reply.