Cancellation Policy

As our Guest and Customer

1. All bookings online and over the phone are confirmed with the guest and therapist over the phone, text messages, live chat and or emails. The 24 hour cancellation policy commences when the booking is completed over the phone, text messages, live chats and or emails.

2. No shows and 24 hour or less cancellations will be charged a 50% cancellation fee based off of the Total of the treatments booked excluding the 4.72% GE Tax.

3. Please have consideration for your Massage Therapist and Estheticians who have committed their time and day to provide the massage and facial treatments booked on the specific day and time guests booked their appointments.

4. We exhaust all options to prevent  and avoid cancellation charges and reach out to each guest to reschedule their appointment to an alternate date and time that works with their schedule. Our goal first and foremost is to be able to provide each guest with the services they have booked or prepaid. Cancellation and No Show charges are unfavorable as the services were not able to be rendered and only executed as a very last resort if we are unable to communicate with the guest, guest is unresponsive or fail to reply.

Gift Certificates, Products Shipping

Damaged or Defective Product Policy

1. All Gift Certificates purchased are valid for a 5 year period from the date the Gift Certificate is purchased. All Sales are final and no cash refunds will be provided.

2. Transfers are allowable. The Recipient of the Gift Certificate will be required to contact us and provide their Gift Certificate Number and authorize the transfer to another party by providing the Transferee’s First and Last Name. We will note the change on the Gift Certificate and update our record for the transferee’s convenience at the time of redemption.

3. All products available on the website will be shipped the following day or on the next business day USPS is open for business. If purchases occur on the weekend or during holidays when USPS is closed we will ship the item out the following day on the next business day USPS is open and available for service.

4. For damaged or defective products, please provide us with a picture of the damaged or defective item and email to [email protected] . We will mail you a replacement product immediately on the next business day.