1. As our Guest and Customer, All bookings online and over the phone are confirmed with the guest and therapist over the phone, text messages, live chat and or emails. The 24 hour cancellation policy commences when the booking is completed over the phone, text messages, live chats and or emails.
2. No shows and 24 hour or less cancellations will be charged a 50% cancellation fee based off of the Total of the treatments booked excluding the 4.72% GE Tax.
3. Please have consideration for your Massage Therapist and Estheticians who have committed their time and day to provide the massage and facial treatments booked on the specific day and time at the exclusion of other guest’s bookings and appointment requests
4. Our intent and goal is to Exhaust all options such as rescheduling appointments for guests, to prevent and avoid cancellation / no show charges. We will reach out to each guest regarding their appointment on the scheduled day and time in the event the guest is absent for their appointment to reschedule their appointment to an alternate date and time.
Our goal first and foremost is to be able to provide each guest with the treatment(s) they have booked or prepaid. Cancellation and No Show charges are unfavorable as the guest was unable to receive treatment and services were unable to be rendered. Cancellation charges are executed as a very last resort if we are unable to communicate with the guest, guest is unresponsive or fail to reply.