Cancellation and No Show Policy

1. As our Guest and Customer, All bookings online and over the phone are confirmed with the guest and therapist over the phone, text messages, live chat and or emails. The 24 hour cancellation policy commences when the booking is completed over the phone, text messages, live chats and or emails.

*Please Contact Us by Phone or Text Message at 808-382-6565 or by email at [email protected] at least 24 hours or 1 day in advance to avoid late cancellation charges clarified below.

2. No shows and 24 hour or less cancellations will be charged a 50% cancellation fee based off of the Total of the treatments booked excluding the 4.72% GE Tax.

3. Please have consideration for your Massage Therapist and Estheticians who have committed their time and day to provide the massage and facial treatments booked on the specific day and time at the exclusion of other guest’s bookings and appointment requests

4. Our intent and goal is to Exhaust all options such as rescheduling appointments for guests, to prevent and avoid cancellation / no show charges. We will reach out to each guest regarding their appointment on the scheduled day and time in the event the guest is absent for their appointment to reschedule their appointment to an alternate date and time.

Our goal first and foremost is to be able to provide each guest with the treatment(s) they have booked or prepaid. Cancellation and No Show charges are unfavorable as the guest was unable to receive treatment and services were unable to be rendered. Cancellation charges are executed as a very last resort if we are unable to communicate with the guest, guest is unresponsive or fail to reply.

Gift Certificate, Product Shipping, Damaged or Defective Product Policy

1. All Gift Certificates purchased are valid for a 5 year period from the date the Gift Certificate is purchased. All Sales are final and no cash refunds will be provided.

2. Transfers are allowable. The Recipient of the Gift Certificate will be required to contact us and provide their Gift Certificate Number and authorize the transfer to another party by providing the Transferee’s First and Last Name. We will note the change on the Gift Certificate and update our record for the transferee’s convenience at the time of redemption.

3. All Honua Therapy Original items (Non-Affiliate items) available on the website for shipping will occur on the next business day during USPS hours of operation.

4. For damaged or defective products, please provide us with a picture of the damaged or defective item and email to [email protected] . We will mail you a replacement product immediately on the next business day.